My Career Journey

As a Business Systems & Data Administrator, I specialize in optimizing IT infrastructure, enhancing e-commerce operations, and streamlining data-driven decision-making. With expertise in NetSuite, Shopify, and system integrations, I focus on automating workflows, improving reporting accuracy, and ensuring seamless business operations.

Whether it’s managing ERP systems, implementing automation, or supporting cross-functional teams with actionable insights, my approach is rooted in efficiency, problem-solving, and strategic innovation. Explore my site to see how I drive business optimization through technology and data.

  • Business Systems & Data Management

    • ERP Administration & Data Reporting: Manage NetSuite for sales, inventory, and operational data analysis, providing reports and insights to support business decisions.

    • Order Processing & Workflow Optimization: Monitor and resolve order processing, billing, and fulfillment issues; improve inventory management through data-driven adjustments.

    • System Integration & Process Automation: Oversee integrations between NetSuite, Shopify, and ShipStation; customize workflows and automate processes to enhance efficiency.

    E-Commerce & Shopify Operations

    • Shopify System Management: Ensure seamless e-commerce operations by managing product listings, pricing, inventory, and order fulfillment.

    • User Experience & Optimization: Enhance Shopify storefront functionality and design for an improved user experience and increased conversion rates.

    • Marketing & Content Updates: Implement email campaigns, promotions, and product updates while leveraging Shopify analytics to track and optimize performance.

    IT Systems & Technical Support

    • IT Administration & Security: Manage Microsoft 365 accounts, security policies, and access controls, ensuring system security and data protection.

    • Integration & Issue Resolution: Monitor and resolve system integration errors, ensuring seamless data flow across platforms.

    • Employee Support & Training: Provide internal support and training on best practices for ERP, e-commerce, and IT systems.

    Process Improvement & Special Projects

    • Automation & Efficiency Initiatives: Develop and implement workflow automation to reduce manual tasks and improve operational accuracy.

    • Cross-Department Collaboration: Work closely with Finance, Marketing, and Sales teams to enhance reporting, streamline processes, and drive system improvements.

    • System Enhancements & Implementation: Contribute to discussions on system upgrades and improvements, leveraging business systems expertise to enhance functionality.

  • Support Operations & Training Analyst

    • Streamlined Training Processes: Applied data analytics to optimize worker training efficiency, driving successful system adoption and continuous improvement. (using KPI’s based on agents calls)

    • Data-Driven Recommendations: Assessed training impact and provided insights that shaped future implementations, ensuring alignment with company goals. (Helped newer agents on how to read and follow maps as well as tips and techniques on calls to shorten handle call times)

    • Customer Support Management: Managed inbound calls for top companies like Maserati, Ferrari, BMW, and Volkswagen; delivered excellent customer service to maintain high satisfaction levels.

    • Team Support & Issue Resolution: Managed representative inquires by resolving procedural and technical blockers.

  • ERP & Business Systems (NetSuite & Data Management)

    • Data Analysis & Reporting

    • Order Processing & Billing Management

    • SKU Configuration & Inventory Optimization

    • Workflow Automation & Customization

    • Data Integration & Synchronization

    • System Monitoring & Error Resolution

    • Process Optimization & Efficiency Improvement

    E-Commerce & Shopify Operations

    • Shopify Store Management & Optimization

    • Product Listing & Inventory Control

    • Order Processing & Fulfillment

    • Subscription & Customer Account Management

    • Marketing Campaign Implementation & Automation

    • Website Content Updates & Performance Tracking

    • Shopify Analytics & Sales Reporting

    IT Systems & System Integration

    • System Integration Management (NetSuite, Shopify, ShipStation)

    • API & Data Flow Optimization

    • Microsoft 365 Administration & Security Policies

    • IT Support & Issue Resolution

    • Error Monitoring & Troubleshooting

    Automation & Process Improvement

    • Workflow Automation & Business Process Optimization

    • Reducing Manual Work & Improving Data Accuracy

    • Customizing ERP & E-Commerce Systems for Efficiency

    Technical Support & Communication

    • IT & Business Systems Support

    • Stakeholder Communication & Cross-Department Collaboration

    • User Training & Best Practices Implementation

    Project & Inventory Management

    • System Implementation & Special Projects Support

    • Project Collaboration & Process Improvement

    • Inventory Level Management & Event Preparation

    • ERP Data Analysis & Reporting (NetSuite) – BodyHealth

      Designed and implemented custom NetSuite reports and dashboards to analyze sales, inventory, and operational data. This project improved data accuracy, streamlined reporting, and supported data-driven decision-making, optimizing inventory levels and reducing billing errors.

      E-Commerce Systems Optimization (Shopify & NetSuite)

      Led a Shopify and NetSuite integration project to enhance e-commerce operations. Improved order processing workflows, automated inventory synchronization, and optimized product listings, contributing to increased efficiency and sales performance.

      System Integration & Workflow Automation

      Developed and managed automated data flows between NetSuite, Shopify, and ShipStation to reduce manual data entry and processing errors. Customized workflows to align with business needs, improving system efficiency, operational accuracy, and cross-platform data integrity.